当我们在跟客户频繁交易了多次后，慢慢地也就有了交情，可以在每次顺利成交之后询问一下这次交易的体验如何？是否有需要改进的地方？

这些询问不仅有助于客情维护，通过反馈我们也可以寻找产品的推广点，以后推广产品的时候可以用上。

以下的推荐模板仅供参考，强烈建议多用特殊疑问句，让客户多发表自己的想法，参与讨论，提供有效信息。Yes or no之类的回答我们是得不到任何信息的。

一、寻求反馈

1. Can you please offer any feedback on the recent order? And in which areas can we improve? So we'll service you better next time.

最近这个单子能否告知您的反馈，哪些地方我们需要改善，下次我们才能做得更好。

2. We'd really love to know your thoughts about our products. Please offer any comments. A big hearty thank you.

我们很想知道你对我们产品的看法，能否帮忙提供一些您的建议，衷心感谢。

3. Hope your planned launch goes well. How about the market feedback?

希望你计划的产品发布/投放进展顺利，市场反馈如何呢？

二、询问为何没有下单

1. It's been very long time since we touched base. Can you please let us know why you don't place orders from us anymore? We treasure your feedback very much.

我们很久没联系了，能了解一下您为什么不在我们这里下单了吗？我们对您的反馈很重视。（适合很久没联系的客户）

2. Can you please share any of your views about why you chose us? Your comments are very valuable for us.

可以请您分享一下最终选择与我们合作的理由吗？（适合一直下单且有一定交情的客户，问问为什么选择我们，或者我们对比其他供应商的优势）

三、询问销售情况

1. I'd like to check with you about your use status of our product. Do you have any questions?

我想问一下您这边使用我们产品的情况如何，是否有任何问题？

2. I'm writing to check with you about the use situation of our product. Can our product help you solve problem well? Do you have any other good suggestions about our product?

我来信是想问一下您这边使用我们产品的情况。我们的产品解决您当下的问题了吗？您这边对我们的产品是否有什么建议呢？

3. I'd like to check with you about the distribution and retail status. By the way, we have sent you two kinds packages for marketing promotion, 1kg and 5kg. Which one is more popular in the market?

更多网易外贸通相关功能与网易外贸通申请购买请联系客服： 4008-486-586   邮箱：dylan@maoyizhou.com 

我来跟您确认一下分销和零售情况。话说回来，我们为了这次促销给您发了两种规格的产品，1KG和5KG，哪一种销售得更好？